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FAQ
How long will my order take to arrive?
Standard UK delivery usually takes 2–5 working days. You’ll receive tracking details by email once your order has been dispatched.
Can I return an item?
Yes. Items can be returned within 14 days of delivery, provided they are unused, in their original packaging, and in saleable condition. For full details, please see our Returns & Refunds page.
What if I receive a damaged or faulty item?
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the product. We’ll arrange a replacement or refund as quickly as possible.
Is payment secure?
Yes. All payments are processed through secure, encrypted gateways. We never store your card details.
How can I contact customer support?
Our support team is available:
- Monday to Thursday: 8am – 7pm (GMT)
- Friday: 8am – 5pm (GMT)
We aim to respond to all enquiries within 24 hours.